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Clark's Discount Auto Parts Online Return Policy
Any parts purchased online from Clark's Discount Auto Parts can be returned for any reason within 30 days from the original date of purchase provided that the following guidelines are met.
1) The merchandise has not been installed, attempted to have been installed or damaged in any way.
2) The merchandise must be unused in its original packaging with all if its original contents and must be in resalable condition.
All approved returns under this general return policy are subject to a 20% restocking fee.
Return shipping charges are the responsibility of the customer.
Original shipping charges are non refundable.
Exceptions to our general return policy
(items that are non returnable)
All electrical parts … including but not limited to Starters & Alternators, Electric Fuel Pumps, Modules, Sensors and Switches. Special Order items, Custom or Cut to Size items such as hose are non returnable. Gasket sets are also non returnable once the have been opened.
Once any item has been installed or used it is non returnable for a refund, and can only be exchanged under our warranty policy. Please see our warranty policy below.
All returns MUST have a RGN (Returned Goods Number) issued by Clark's Discount Auto Parts clearly written on the outside of the shipping box and shipped to our location (which may not be the same address as the item was shipped from). Returns may also be delivered in person.
To request a RGN please follow this link and fill out the form, You will receive an e-mail with your RGN along with the shipping address and complete return instructions within 1-2 days.
Core Returns
Any parts purchased from Clark's Discount Auto Parts that have a core charge (deposit) may be returned for the deposit within 60 days of the original purchase date. Cores must be in rebuildable condition and in their original box or container. Cores that are bent, broken, disassembled , rusted beyond normal or missing parts will not be accepted for return. Cores must be identical to the new part that was purchased or no credit will be issued.
All core returns MUST have a RGN (Returned Goods Number) issued by Clark's Discount Auto Parts clearly written on the outside of the shipping box and shipped to our location (which may not be the same address as the item was shipped from).
Shipping charges for core returns are the responsibility of the customer. Core returns may also be delivered in person.
To request a RGN for your core please follow this link and fill out the form, You will receive an e-mail with your RGN along with the shipping address and complete return instructions within 1-2 days.
Clark's Discount Auto Parts Warranty Policy
All of the items sold on the Clark's Discount Auto Parts website carry a 12 month manufacturers replacement warranty (no refunds will be issued for warranty items). If within one year from the date of purchase, the part no longer functions due to a manufacturers defect we will replace the part free of charge. (Shipping charges are the responsibility of the customer.) Parts that are damaged due to incorrect installation or mistreatment are not covered under this warranty.We are also not responsible for any labor expenses, towing expenses, or rental car expenses caused by the use of wrong or defective parts purchased from us.
Any parts returned for a warranty replacement MUST have a RGN (Returned Goods Number) issued by Clark's Discount Auto Parts clearly written on the outside of the shipping box and shipped to our location (which may not be the same address as the item was shipped from). Warranty returns may also be delivered in person.
To request a Warranty RGN please follow this link and fill out the form, You will receive an e-mail with your RGN along with the shipping address and complete return instructions within 1-2 days.
Refunds
Refunds for returns or cores normally process and credit within 15 days from the date we receive your return at the warehouse. All new returns and cores are subject to inspection - once the return has been approved and processed, the refund will be credited to the credit card you used to buy the merchandise (no exceptions will be made). Please be aware that your bank may take 4-7 business days to post the credit to your account or credit card from the time that we issue credit. If you do not receive a credit after 30 days, please e-mail our returns department or call us at 562-633-2527.
Order Cancellations
All orders are electronically processed and forwarded to the warehouse immediately upon confirmation of the order. Therefore, there is a very short time for order cancellations. If you wish to cancel an order, you must do so within TWO (2) HOURS OF RECEIVING YOUR ORDER CONFIRMATION EMAIL. No orders can be canceled after this time period as the order will be immediately processed for shipment. All orders placed from Friday 4:30PM PST to Monday 8:30 AM PST cannot be canceled, as these are processed over the weekend for shipment. To cancel an order you must call 562-633-2527.
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